- In every coaching opportunity, find ways to deliver value to the recipient--otherwise, your changes will not stick around for long. As a coach, I'm constantly asking people around me to leave their comfort zone, to do things I believe are possible, but they don't. But if I can find their currency, this change will be something they value.
- Each individual has different motivators, of course! Each person has different ways they like to be acknowledged. Tailor your interactions!
- Timing is everything--we're shooting for specific goals and we need to reinforce good behaviors; the amount of effort or time we put in to this isn't important, it's the results!
- The coach needs to stay focused until the recipient has made the new practice a habit, and will create opportunities to practice if necessary!
- The coach needs to provide clear expectations.
- We don't care about volume, breadth, utilization, effort, or percent done. We are focussed on a narrowly defined objective.
- A coach encourages learning by asking questions more often than lecturing. Often the difficulty is in applying what we've learned to our daily habits. Ask the team/individuals about what's going on, or how principles might apply to specific behavior.
Wednesday, August 5, 2009
the coach's customer
Naresh Jain just sent out a pointer to this Business Efficacy eBook, and its 14 pages are well worth the read. The main take-home messages for me are: